Position: Permit Clerk
Department: Town Hall
Salary Range: $35,000 – $45,000
Benefits: The Town offers an excellent benefits package including full health, dental, and vision coverage for the employee, including insurance deductible reimbursement, and partial coverage for family health, dental and vision; short- and long-term disability and life insurances; and a retirement contribution package.
STATEMENT OF DUTIES
Performs administrative and clerical work in building, planning, and clerk office permitting requiring a great deal of attention to details and sequencing of actions, and in records consistent with department policies and procedures; all other related work as required.
Works under the direct supervision of the Town Clerk and Town Administrator, performs technical permitting functions; provides customer service to the public; responds to public disclosure requests; processes building, planning and clerk permit applications; and performs other related duties with varied functions ranging in nature from routine to complex. These functions require the frequent exercise of independent judgment and initiative in situations not clearly defined.
- Most work is performed under typical office conditions. Operates computer and general office equipment, such as a personal computer, calculator, copier, and telephone.
- Makes frequent contact with officials, department heads, other employees, and state, federal and local agencies.
- Also makes regular contact with the general public, in-house personnel and vendors doing business with the department. Contact is by telephone, in person and correspondence and personal meetings.
- Gross negligence or willful misconduct in the application of established departmental procedures could result in monetary loss, reduced levels of service, confusion and delay in the provision of services and could have legal and/or financial repercussions for the town.
- Must be able to occasionally drive and conduct onsite visits which will require working in a construction environment.
The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not excluded them from the position if the work is similar, related, or a logical assignment to the position.
- Responds to routine permitting inquiries and provides customer service to the public at the permit counter and via telephone, email, and/or facsimile.
- Provides general information to the public regarding permitting processes, zoning, environmental codes, comprehensive plans, and land use development actions.
- Receives and processes various types of permit applications including but not limited to building, planning, liquor, business, etc.; reviews applications for accuracy, completeness.
- Creates permit files and distributes applications for review; updates and maintains permitting records; tracks and reports on permit activity; determines, collects, and receipts permit fees.
- Researches and communicates the status of permits to applicants.
- Serves as a liaison between the public and permitting.
- Prepares and distributes the monthly Issued Building Permits Report.
- Files and/or or retrieves construction plans for closed permits and forwards to the County Office.
- Handles customer correspondence and complaints.
- Prepares miscellaneous reports and special projects, as required.
- Answers phones and assists walk-in customers.
- Assists with collection efforts, including making collection calls.
- Performs similar or related work as required or as the situation dictates.
RECOMMENDED MINIMUM QUALIFICATIONS EDUCATION AND EXPERIENCE
High School or GED equivalent required with a bachelor’s degree in business or related field preferred; three to five years of responsible experience or any equivalent combination of required education and experience.
KNOWLEDGE, ABILITY AND SKILL
Knowledge: Thorough knowledge of office procedures and machines. Familiarity with word processing and spreadsheet applications. Thorough knowledge of municipal principles and Town government. Knowledge of permitting and utility billing processes, policies, and procedures. Understanding of regulations and codes governing permitting, zoning and planning activities.
Ability: Ability to interact and communicate positively and effectively both orally and in writing to Town Officials, other Town employees and the general public. Ability to maintain detailed and accurate records. Ability to multi-task and work in a fast-paced environment.
Skills: Excellent planning and organizational skills. Excellent employee and public relations. Skills and ability to handle multiple tasks. Good judgment, integrity and ability to maintain effective staff and community relations.
PHYSICAL AND MENTAL REQUIREMENTS
Minimal physical effort generally required in performing duties under typical office conditions. Position requires the ability to operate a keyboard and standard office equipment at efficient speed. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is frequently required to sit, talk and hear. Specific vision requirements include close vision, distance vision, and the ability to adjust focus. Must be able to walk on uneven terrain, undeveloped land, and navigate through construction sites. Weather during these times may change and will require walking through mud, snow, rain and other weather environments.
This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skill, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions. This job description does not constitute an employment agreement with the employer and is subject to change by the employer as the needs of the employer and the requirements change.